Delete your Snapshy data
Snapshy by Mondrus CCS Inc has no accounts, and your screenshots never leave your device. You can delete everything the App keeps on your phone yourself, and you can ask us to delete the usage statistics and crash data linked to your installation here, even if you have already uninstalled the App.
If the button does not open email, write to snapshy@mondoapps.app with the subject “Snapshy data deletion request”.
Delete data on your device
- One project: open the Projects tab, tap ⋯ on a project and tap Delete.
- All App data: open Android Settings → Apps → Snapshy → Storage and tap Clear storage, or uninstall Snapshy. This deletes your projects, screenshot copies, settings and the App’s Firebase identifiers on this device.
- Saved images: the images Snapshy saved are your files in the gallery folder Pictures/Snapshy. Delete them in your gallery or file manager. Uninstalling the App does not delete them.
- Stop sending statistics: turn off Usage statistics and crash reports in Settings in the App.
Request deletion of data we hold
If you allowed usage statistics, Firebase Analytics and Crashlytics store usage events and crash reports linked to a pseudonymous identifier of your installation, not to your name or email. To ask us to delete them, email snapshy@mondoapps.app and include, if you can:
- your device model and Android version;
- the approximate date you installed Snapshy and the dates you used it;
- your country.
We will delete the analytics and crash data we can match to your installation within 30 days and confirm by email. If we cannot reliably match any data to you, we will tell you. Do not send passwords, payment card numbers or your screenshots.
What is deleted and what is kept
Deleted: analytics events, user properties and crash reports linked to your installation identifier, and your support emails once your request is complete.
Kept: aggregated reports that do not identify you, such as how often each tool is used; and records we must keep for security, fraud prevention or legal reasons, for as long as the law requires. Analytics data is in any case deleted automatically after no more than 14 months and crash reports after 90 days.
Your subscription is separate. Deleting data or uninstalling Snapshy does not cancel or refund Snapshy Pro. Cancel it in Google Play subscriptions. Google keeps its own purchase records under its policies.
Questions
For any privacy request, contact snapshy@mondoapps.app. Read the Privacy Policy and Terms of Service.